Refund and Returns Policy
Returns & Refunds Policy
Your satisfaction is important to us. If you receive a faulty, damaged, or incorrect item, you are eligible for a return or replacement within the timelines below.
Return Window
- Damaged or defective items: Report within 48 hours of delivery
- Wrong item delivered: Report within 48 hours of delivery
- Manufacturer warranty items: Based on individual product warranty terms
Items Not Eligible for Return
- Used or unsealed medical consumables
- Items without original packaging
- Items damaged due to misuse
- Products marked “non-returnable”
Refunds
Refunds are processed within 3–7 working days after inspection and approval of the returned item. Refunds are issued to your original payment method unless otherwise requested.
Replacement
Eligible products may be replaced with a new unit at no extra cost once returned and verified.
How to Request a Return
Contact our support team with your Order ID, product images, and a brief description of the issue.
